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Frequently Asked Questions

Does my pet have to stay all day?

Most pets don’t have a problem staying most of the day, as we offer a virtually cage free environment in a more relaxed atmosphere.  However, we will be happy to help you with scheduling for an early pickup.  Just let us know when you call in for your appointment that you will need a specific pick up time.

Is my dog ready yet?

The grooming process involves several steps. Unlike a human hair dresser, dogs are not groomed one at a time. Once all the pets are checked in, the initial clips and bathing begins. Toenails trimmed, ears cleaned and then the finishing grooms are started. Your pet is a busy little bee all day long!

Should I bring food for him?

Most pets will be fine for the few hours they are away from home.  Food usually goes untouched, as there so many other things to keep him occupied.  Because some pets can become a little car sick, or just get a nervous tummy when away from home, it is sometimes best to forgo breakfast for his spa day.  The exception is very young, small breed puppies.

How old should my puppy be before he gets his first groom?

Breeds with longer coats should begin the grooming process as soon as the second round of puppy shots(DHLPP) has been completed.  These breeds include poodles, cocker spaniels, lhasas, shih tzus, terriers and the like.  It’s a good idea to familiarize your puppy with grooming, even if it’s just for a bath and simple tidy up to start out with.  He will come to learn that grooming is a FUN and positive thing, not scary at all!

My pet is shaking. Could it be that he is scared?

Not necessarily.  He may just be excited from the car ride, or cold, or simply not sure whether he is going to the vet or not!  Much like little kids in preschool, once you are gone, they settle right into their day, filled with fun things to see, smell and do.  Dogs are very intuitive, as we all know, and will pick up on any anxiety you may be feeling, and begin to think that there may be something to be worried about after all.  If your pet knows that you are comfortable leaving him, he will feel comfortable being left.

What is included in a bath and/or groom service?

A bath service includes a toenail trim and file, ears cleaned, anal glands expressed, fluff dry and brush out.  Tidy ups and sanitary clips include all bath services as well as pads, feet and under the tail area and belly clipped. Full grooms include all of the above, along with whatever type of haircut chosen.  Cologne and choice of bows or bandana are always included, unless otherwise requested. To learn more about our services, please visit our services page.

Can regular grooming help with shedding?

Yes.  We offer the FURminator treatment to help with shed control.  This is a four step process, involving specific all natural products to help loosen the coat during the bathing and drying process.  We then use a tool designed to remove the dead, excessive undercoat. Regular treatments can reduce shedding year round by up to 80%!


Can my pet be dipped for fleas?

We offer flea treatments using natural shampoos.  Natural products are safe and effective for removing fleas present on your pet.  They offer no residual effect, however, so, for effective flea control, it is important to treat the entire environment while your pet is being treated at the salon.

How much is all this going to cost?

Cost will depend on services provided, type of breed, as well as condition of the coat, extra brushing or hand scissoring.  Extra services such as flea treatments and medicated baths (oatmeal, aloe, melaluca), will vary by price according to size and breed.  We will be happy to discuss options and pricing with you once we see your pet.

Do cats get groomed?

Absolutely!  However, we are temporarily limited to our current kitty clients, but will be happy to provide you with a wonderful referral.

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